Shipping policy

At FashionByMaya.com, we are committed to ensuring your orders are delivered accurately and efficiently. By placing an order with us, you agree to the following terms and conditions regarding shipping and delivery:

Delivery Timeline

  • Standard delivery typically takes 5-9 working days.
  • The estimated delivery date is subject to change due to factors such as flight arrangements, weather conditions, or other unforeseen circumstances.
  • For the most accurate delivery updates, refer to the tracking information provided after your order is dispatched.

Reporting Shipping Issues

If you experience any of the following issues, please contact our Customer Service team promptly:

  1. Undelivered Packages: If your package has not been delivered within the specified timeframe.
  2. Delivered But Not Received: If the tracking information indicates delivery, but you have not received your package.
  3. Missing/Incorrect Items: If your package contains missing, incorrect, or incomplete items.

Reporting Timeline:

  • Issues must be reported to Customer Service within 45 days of the payment date to be eligible for resolution.

Damaged or Open Packages

If your parcel arrives damaged, open, or does not contain the correct items:

  • Contact Customer Service within 48 hours of receipt to report the issue.

Customs and Handling Fees

  • For orders exceeding £160 / $100 / €95, handling fees may apply. These fees cover costs associated with customs duty, warehouse storage, and customs clearance processing.
  • Custom Duty: Any customs duties, taxes, or fees must be paid by the consumer upon delivery. These charges vary by country and are not included in the total order cost at checkout.

Tracking Your Order

  • Tracking details will be provided upon dispatch to help you monitor the progress of your shipment.
  • If delays occur, refer to the tracking information or contact Customer Service for support.

Contact Information

To report issues or seek assistance, please contact our Customer Service team.

By shopping with FashionByMaya.com, you acknowledge and agree to the terms outlined in this Shipping Policy.